Business centric solutions

Does your IT Partner understand and support your overall business vision and values?

Our first priority is getting to know your business objectives. By sharing in your business vision and values, we formulate an IT strategy which is parallel to your business strategy.

Does your IT Partner merely implement to solve your current technical problems or do they present solutions to advance the state of your business?

Our expertise is in solving issues which are the forefront of your business as well as advancing the state of your business. On the same token, we do not cater to or engage those who may need to acquire our products or services for personal or non-business reasons.

Transfer of knowledge

Does your IT Partner transfer knowledge to the people in your organization in an effort to decrease dependency; to mitigate reoccurring problems; and, to increase internal efficiencies?

It is our goal to educate you and guide you through every step of our process. This ensures that if a technical issue ever re-occurs, you can use previously transferred knowledge to rapidly fix the problem without losing time or productivity.

Does your IT Partner educate you so you can capitalize on new market opportunities?

By educating you and making you more efficient, we can start to use our time to tackle new issues and discover new opportunities which will help you grow your business.

Value for you and your business

Does your IT Partner add value to your business by increasing productivity? Increasing profitability? Reducing attrition? Increasing efficiencies?

We strive to provide you with the means of improving your business by suggesting to you, changes which have helped our clients grow in the past.

Does your IT Partner guarantee the quality of their service; or, do they simply guarantee service?

Our guarantee is strong. If, for any reason, you are dissatisfied with the quality of the service we have provided, please discuss with us in detail the reason for your dissatisfaction and allow us to address the issues you have presented to us. After we have taken the time to collectively address and/or remedy the issues presented, if you still are not satisfied with the work we have provided, we will refund a portion, if not all, of your labour investment.

What measures does your IT Partner take to ensure quality and commitment to service?

Our recruitment practices, development opportunities and incentive programs help to ensure that SSID Inc. embraces the most qualified and dedicated staff. Throughout each client engagement, we continuously gauge the quality of service provided and will ask you if all work that was performed was completed to or above your expectations. Based on your feedback, we will provide a bonus or incentive to the entire team which attended to you.

Personal relationships

Does your IT Partner provide you with a definite point of accountability within its organisation?

Our organisation provides you with a single point of contact, who will always be familiar with your account and will always be able to assist you with any of your requests whether it’s directing a question to our technical support group, taking an order for new services, or a answering a billing question.

Defined fixed investment

Does your IT Partner limit your risk by defining a fixed investment in order to achieve your objectives?

By providing several fixed-investment options, your company will know exactly what investment is required meet your objectives, at what speed you want to achieve those objectives, and with what level of certainty you can expect the goals of the project to be achieved.

Selective

Is your IT Partner particular about the clients it engages within its target market?

All of our clients see us as a trusted adviser in their operation. If educating your staff to achieve higher goals is important, you’re open to a strategic partnership and, you are seeking an IT company with proven experience in many areas of business, SSID is the company for you.

Guaranteed experience you can rely on

SSID Inc., backed with 15 years of experience in the information technology industry, is a business partner you can rely on – guaranteed to your complete satisfaction.